Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

How do I place my order? To place an order, follow these steps:

  1. Add items to your shopping cart.
  2. Proceed to checkout via our website (Shopify Payments, Stripe) or PayPal.
  3. On our website, click the "Checkout" button. If using PayPal, click the "PayPal" button.
  4. Enter your email, name, and shipping address.
  5. If you have a valid discount code, enter it in the "Discount" field and click "Apply".
  6. Click "Continue to Shipping Method" and confirm the delivery address.
  7. Click "Continue to Payment Method" and enter your payment details.
  8. Click "Complete Order".

What if I receive missing or incorrect items? If your order arrives with missing or incorrect products, please contact us at support@dmady.com.

  • Provide your order number and proof (image size should be below 1MB).
  • We will reship the correct item at no extra cost, and you may keep the wrongly sent item as a gift.

How do I know if my order was successfully placed? Once your order is placed, you will receive a confirmation email with your Order Number and purchase details.

Can I change my order after placing it? Yes! You can modify your order before 11:00 PM (+1 GMT) on the same day.

How do I add items to my cart?

  1. Navigate to the product page.
  2. Select your preferences (size, color, etc.).
  3. Click "Add to Cart".

How do I view my shopping cart?

  • Click the Cart icon at the top of the website. You can adjust quantities or remove items.

How do I remove items from my cart?

  1. Click the "Cart" icon.
  2. Locate the item you want to remove.
  3. Click "Remove".

How do I change the quantity of an item in my cart?

  • In your Cart, adjust the quantity in the "Quantity" field.

Which browsers are recommended for this site?

  • For the best experience, we recommend using Google Chrome, Safari, Firefox, or Microsoft Edge.

What payment options do you accept?

  • We accept major credit cards via Shopify Payments (MasterCard, Visa, American Express, Discover), PayPal, and Apple Pay.

How do I make a payment using PayPal?

  1. Click the "PayPal" button at checkout.
  2. You’ll be redirected to the PayPal website for secure payment processing.

How do I use a discount code?

  1. Choose your items and click "Checkout".
  2. Enter the required information.
  3. In the "Discount" field, enter the code and click "Apply".

What is your return & exchange policy?

  • For details on returns and exchanges, please visit our Returns & Exchanges Policy.

How can I return an item?

What is your cancellation policy?

  • Order Modification & Cancellation Window: You can modify or cancel your order within 6 hours of placing it.
  • How to Cancel/Modify: Contact us at support@dmady.com with your order number and details.
  • Shipped Orders: If your order has already been shipped, we cannot cancel it. However, you may refer to our Returns & Exchanges Policy for further assistance.

Is ordering online secure?

  • Yes! We use SSL encryption to protect your information during transactions.

Is it safe to use my credit card on your website?

  • Yes, our secure payment gateway ensures that all transactions are encrypted.

Is my personal information kept private?

  • Yes, we do not share, rent, or sell your personal information without your consent, except as required by law.

📧 Need further assistance?