Refund & Cancellation Policy

Cancellations

🕒 Order Adjustment Timeframe: You can modify or cancel your order within 6 hours of placing it. This timeframe allows us to process and ship orders efficiently.

📌 How to Modify or Cancel an Order:

To request a modification or cancellation, contact our customer support team as soon as possible at support@dmady.com. Please provide your order number and relevant details for quick and accurate processing.

🚚 Shipped Orders:

If your order has already been shipped, we are unable to cancel it. In this case, please receive the package as scheduled and refer to our Returns & Exchanges Policy for further assistance.

Refunds

🔹 Eligibility for a Refund: To be eligible for a refund, your item must: ✔️ Be unused and in the same condition as received. ✔️ Be in its original packaging.

💯 100% Money-Back Guarantee: We offer a full refund or replacement for products that are defective or damaged during shipping. Simply contact us, and we will:

Provide a return address. Offer a replacement or refund, based on your preference.

😟 Unsatisfied with Your Order? If you are not completely satisfied, reach out to our support team at support@dmady.com, and we will do our best to assist you.

📌 Customer Responsibility: Customers are responsible for return shipping costs.

⛔ Non-Refundable Instances: We do not issue refunds if:

Your order does not arrive due to incorrect shipping details provided by you. The refund request is submitted later than 14 days after the guaranteed delivery period (44 days).

📩 To submit a refund request, contact us at support@dmady.com.

Returns & Exchanges Policy

Returns and Exchanges

Our return and exchange policy lasts 30 days from the date of purchase.

If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

🔹 Eligibility for a Return or Exchange: To qualify, your item must: ✔️ Be unused and in the same condition as received. ✔️ Be in its original packaging. ✔️ Include a receipt or proof of purchase.

Refunds (if applicable)

📌 Refund Process:

Once we receive and inspect your returned item, we will send you an email confirmation. You will be notified of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited to your original payment method within a few business days.

📌 Late or Missing Refunds: If you haven’t received your refund: 1️⃣ Check your bank account again. 2️⃣ Contact your credit card company, as it may take time for the refund to be processed. 3️⃣ Contact your bank, as some processing times may delay the refund.

📩 If you have followed these steps and still haven’t received your refund, please contact us at support@dmady.com.

Exchanges (if applicable)

🔄 Defective or Damaged Items: We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at support@dmady.com, and we will guide you through the process.

Shipping

📌 How to Initiate a Return or Exchange: 1️⃣ Contact us at support@dmady.com. 2️⃣ We will provide you with shipping details. 3️⃣ Customers are responsible for the shipping costs when returning an item.

🚚 Shipping Costs:

Return shipping costs are non-refundable. The time required for an exchanged product to reach you may vary based on location. For returns over $100, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.

📧 Need further assistance? Feel free to contact us at support@dmady.com.